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On Topic / Re: Don't know if this is software or hardware problem, but any advice would be nice
« Last post by utherpendragonfly on September 30, 2010, 03:28:08 pm »QuoteSo I talked to my internet provider tech support and it appears the DSL modem is not the problem. They thought it may be a hardware problem, because the computer is about 7 years old.
Your ISP will always tell you that it is something else that is causing the problem - they never want to take responsibility for anything. You need to debug the issue yourself and tell them what is wrong (And for the love for god don't mention you are running Linux)
From what you describe I'd bet it is an issue with the network card or your router (not the modem, unless of course your router and modem are an all in one).
~Jeff
Yes, the router and modem are all in one. I sort of don't think it's the ethernet/network card, because the last time the connection went out my laptop with wifi also would not connect.
Anyway, right now my wired connection on this computer and the wifi enabled computers are all working fine. Apparently if the problem occurs again I just need to reboot the modem/router. Actually if it does happen again I think I'll have to demand a new modem! That just doesn't seem right.
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